Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use CloudSpike.io.

Effective: July 7, 2025Last Updated: July 7, 2025

Overview

CloudSpike.io ("we," "our," and "us") is committed to protecting the privacy of our clients and users. This Privacy Policy explains how we collect, use, and protect your information when you use our services & products, and your rights under applicable privacy laws.

By accessing or using cloudspike.io, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of personal and usage information:

Personal Information

Full name
Email address
Billing and payment information (only for paying users)

Automatically Collected Data

IP address
Browser type and settings
Device identifiers
Pages visited, time spent, and actions taken on our website and app

Cookies and Tracking Technologies

Authenticate users
Understand user behavior
Improve website performance
Run retargeting ads

You can disable cookies through your browser settings, but doing so may affect your experience on our platforms.

How We Use Your Information

We use your information to:

Create and manage your account
Process payments
Provide and improve our platform
Communicate with you (support, updates, marketing)
Personalize your experience
Train and improve our AI models (non-personally identifiable data only)

Performance data from your campaigns (such as open rates and click-through rates) may be aggregated and anonymized to improve CloudSpike.io's AI engine.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

Access and Correction

You have the right to access and correct your personal information. You can update your account information through your account settings.

Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions.

Objection and Restriction

You have the right to object to or request the restriction of the processing of your personal information.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please don't hesitate to contact us.

Cloud Spike Cloud Service LLC
Office M1-228, AL GURG BUILDING
(KARAMA), Dubai, UAE